Last updated: 6 July 2026
Introduction
North East Body Scan (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment or use our services.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
Who We Are
North East Body Scan
Address: Unit 5 Hawick Crescent, Newcastle upon Tyne NE6 1AS
Email: admin@pioneerperformance.co.uk
Telephone: 0191 468 2298
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide
- Name
- Email address
- Telephone number
- Postal address (where applicable)
- Date of birth
- Appointment booking information
- Information submitted through contact forms
- Payment details (processed securely through our payment provider)
- Any additional information you choose to provide
Health Information
If you book a DEXA scan, we may collect health-related information that is necessary to provide our services, including:
- Height and weight
- Body composition measurements
- Bone mineral density results
- Scan reports
- Relevant medical information you choose to share before your appointment
This information is considered special category data under UK GDPR and is processed with additional safeguards.
Technical Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Cookie information
How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Manage appointments
- Deliver DEXA scanning services
- Produce your scan reports
- Process payments
- Communicate with you regarding your appointment
- Improve our website and services
- Meet our legal obligations
- Prevent fraud and maintain security
Where you have provided consent, we may also send marketing communications about our services. You can unsubscribe at any time.
Lawful Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Provision of healthcare or health-related services where applicable
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
- Website hosting providers
- Appointment booking software
- Payment processors
- IT support providers
- Professional advisers
- Regulatory authorities where legally required
All third parties are required to keep your information secure and confidential.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
These measures include:
- Secure website hosting
- SSL encryption
- Password-protected systems
- Limited staff access
- Regular software updates and security monitoring
While we take every reasonable precaution, no online service can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Health records may be retained for longer periods where required by law or professional guidance.
Once no longer required, your information will be securely deleted or anonymised.
Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing relies on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website.
Cookies may be used for:
- Essential website functionality
- Website performance
- Visitor analytics
- Marketing and advertising (where consent has been provided)
You can manage or disable cookies through your browser settings. Where legally required, we will ask for your consent before placing non-essential cookies.
For more information, please see our Cookie Policy.
Third-Party Services
Our website may use trusted third-party services, including:
- Google Analytics
- Google Maps
- Booking software
- Payment gateways
- Social media integrations
These providers have their own privacy policies governing how they process your information.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies.
Children’s Privacy
Our services are not intended for children under the age of 16 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
Any updates will be published on this page together with the revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
North East Body Scan
Address: Unit 5 Hawick Crescent, Newcastle upon Tyne NE6 1AS
Email: admin@pioneerperformance.co.uk
Telephone: 0191 468 2298
If you remain dissatisfied, you have the right to contact the Information Commissioner’s Office (ICO):
